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Silver Center Program Director Job Description

Classification:           Non-Exempt

Accountability:           Under the supervision of the Administrator; to work as a team with  Program staff, and Adult Day Center Aids.

Description:               To support and promote the mission, philosophy, values and goals  of the WISE Silver Center by working directly with Adult Day Center Participants to enhance their quality of life and provide   enrichment opportunities.

Responsibilities:      

            Administrative:

                                    Supervise all aspects of the Adult Day Program.

                                    Complete appropriate monthly/daily reports and records.

                                    Maintain compliance with licensing regulations.

                                    Determine admission eligibility of prospective clients and client  discharges.

                                    Maintain consistent communication with family and/or loved ones.

                                    Follow policies and procedures.

                                    Accept other related responsibilities assigned by Administrator.

            Program:

                                    Plan and provide games/activities for participants as listed on the schedule of activities.

                                    Assist with meal planning.

                                    Develop Needs and Service Plan with participants.

                                    Monitor progress of program participants and make appropriate  referrals.

Hours of work:          40 hours per week.

Qualifications:           B.A. or B.S. Degree from recognized college or university.  Knowledge of  physical, social and mental health programs operating within an Adult  Day Center.   Must have current CPR/First Aid certification, TB Clearance and a successful background clearance.

Education:                 College degree in Gerontology, Social Science, Psychology, Social Work   or a related field.  Must have minimum of five years work experience in a related position.

Personal:                   Ability to work respectfully and effectively with the public, program  participants and staff.  Good oral and written communications skills and proficiency with standard business computer software packages.  Must be dependable, organized, compassionate, flexible and professional with an ability to maintain boundaries and ethics.

Please fax resume to 714-542-3653 or email kathidb@wiseplace.org

DEPARTMENT:                      Teen Outreach

REPORTS TO:                         Prevention Programs Coordinator

CLASSIFICATION:                 Part-Time (20-35 hours per week)         

POSITION SUMMARY: 

Under the supervision of the Prevention Programs Coordinator, will plan, facilitate, evaluate and coordinate comprehensive programs (pregnancy prevention, body image, financial literacy etc.) at various outreach locations for middle and high school-aged girls.

POSITION FUNCTIONS:

To inspire girls to be strong, smart and bold, prepare presentations with keen understanding of youth and youth related issues and facilitate programs with genuine passion at school sites and community centers throughout Orange County.

Serve sincerely as a youth advocate to all youth, especially to those in crises and in need of role modeling, resources and advocacy.

Recruit and retain participants for the duration of programs to successfully educate and fully connect with youth.                  

Actively contribute to the organizational culture of outstanding teamwork.

As the organization continues to grow, represent and advocate for the agency at collaborative meetings and coalitions within Orange County.                                         

Be responsible for evaluation of all services, which illustrates an accurate measurement of the success of

programs and challenges needing to be overcome.

To ensure accountability and compliance with grants and other funding measures, be responsible for accurate and required paperwork: logs, attendance, records, etc. and provide periodic updates on evaluation efforts to Director of Programs as requested.

Actively engage in on-going trainings, conferences and workshops, to continuously enhance skills and meet the needs of youth.

As needed, provide support to other teen and organization staff.

REQUIREMENTS:

1. BA/BS in human services, social work, education or related field or currently in process of completing degree.
2. Knowledge of Microsoft office software and database programs.
3. Must be available to work some evenings and weekends.
4. Bi-lingual in Spanish preferred.

Hourly Range: $14.00 – $15.00 per hour

Resumes will be accepted until Tuesday, August 31, 2010

Please email resumes to Noreen Rahman at: Nrahman@girlsinc-oc.org or fax at:  949-646-5313.  No phone calls please.

Girls Incorporated of Orange County is an equal opportunity employer.  In all aspects of employment, Girls Inc. is committed to treating all employees equally without regard to race, ethnicity, national origin, religion, sex, sexual orientation, marital status, age or disability.

apayne@fbcommercial.com or cell 714-251-8172 OR Darin Whitney dwhitney@fbcommercial.com, 714-357-2167 cell and 714-908-5100 office.

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College Internship Program

Fidelity Bancorp

Fidelity Bancorp Funding, Inc.(Fidelity) has established itself as one of the preeminent financial services firms dedicated to financing Multi Family, Commercial, SBA and Single Family loans one loan at a time, one client at a time.

Fidelity offers clients flexible and reliable multifamily, commercial and SBA financing solutions covering a broad spectrum of financing options, starting at $250,000 for multi-family, retail, industrial, office, SBA loans and an array of other commercial properties as well as small business options.

We help real estate owners, business owners and investors succeed in delivering a range of products and programs to fit small- and large-balance financing needs alike.

This internship program is for a commercial loan specialist. During the semester the student will learn all aspects of the sales side for the commercial loan officer. This position shall involve researching, analyzing commercial properties, with main emphasis on prospecting for both retail and wholesale customers.

The students will be learning from Darin Whitney a Senior Loan Specialist with over 19 years experience in the loan origination business for both residential and commercial loans. Darin has a personal team as well as an office support staff to help the students learn about this business and work in a professional environment.  Students will be able to see first hand what it takes to succeed as a commercial loan officer in today’s ever changing banking environment.

This position could lead into a full time Commercial Loan Officer position which are paid well over 6 figures annually. Should your students have an interest in this position please contact Darin Whitney at the contact information below. We have approximately 6 openings available for this position.

Angela Payne

apayne@fbcommercial.com

Cell / 714-251-8172

Darin Whitney

dwhitney@fbcommercial.com

714-357-2167-Cell

714-908-5100-Office

• FNMA option
• 10-year interest-only options
• Light Doc and No ratio
• 90% CLTV available on SBA
• 12-MAT, COFI, LIBOR available
• Letters of interest generally delivered in 24-48 hours

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ATRIUM HOTEL 

AT ORANGE COUNTY AIRPORT

We need someone with Customer Service for Relief Night Auditor.  Hotel Experience preferred but not required.  -Duties & Responsibilities:

-The primary responsibility of the Front Desk Agent is to represent the property’s service commitment to guests.

He or she handles guest check-in and check-out, reservations, incoming telephone calls, and maintains ongoing communication with Housekeeping Manager regarding the status of rooms.  A Front Desk Agent puts emphasis on service to the guest and upselling of hotel services.

Process all check-ins according to established hotel procedures:

-Confirm reservation in system and review all noted information.

-For guests without a reservation, sell a room type agreed upon.

-Register guests in computer and generate a registration card.

-Verify registration card information with a guest.

-Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.

-Assign guest room.

-Advise guest of any messages, mail faxes, etc. received for them.

-Communicate services and amenities included in room packages to guests who have reserved them.

-Obtain proper identification for tax-exempt guests and attach form to registration card.

-Obtain guest signature for designated paperwork.

-Obtain Bellperson to escort guest and transport their luggage to the room.

-Maintain guest history files on all guests.

-Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

-Set up accurate accounts for each guest checking in according to their requirements (i.e., share-with separate room/tax/incidentals/comps).

-File registration cards and vouchers in bucket by room number.

-Accommodate room changes expediently.

-Handle complaints courteously.  Document all guest requests, complaints, or problems immediately, and notify designated department/personnel for resolving the situation.

-Follow up to ensure completion and guest satisfaction.

-Handle lost and found issues in accordance with hotel procedures.

-Offer detailed information on the voicemail system to callers and guests wishing to leave messages.

-Issue safe deposit boxes to guests and ensure security of keys.

-Monitor, send, and distribute guest faxes.

-Document and confirm reservations and cancellations.

-Block rooms in the computer and follow through on designated requirements.

-Pre-register designated guests and prepare key packets.

-Communicate pertinent guest information to designated departments/personnel -Works closely with Housekeeping — -Department in keeping room status reports up to date.  Resolves any discrepancies on reports.

-Match the bucket check to in-house guest ledger report; report discrepancies to the manager.

Process all check-outs according to established hotel requirements:

• -Resolve any late charges.
• -Present folio to guest and resolve any disputed charges.
• -Settle guest accounts following Accounting procedures.
• -Retrieve guest room key from guest.
• -Request guest comments on their stay.
• -Process express check-outs throughout the shift.
• -Handle requests for late check-outs according to established hotel procedures.
• -Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.

Adhere to all cashiering procedures:

• -Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• -Make change for guests.
• -Cash guests’ personal checks or travelers checks after obtaining approval from the Assistant Front Office Manager.
• -Post charges.
• -Settle room accounts.
• -Complete designated cashier reports.
• -Balance receipts.
• -Drop receipts.
• -Run closing reports.
• -Count bank at end of shift.
• -Secure bank.
• -Handle all reservation calls, process, record, and follow up any details relative to such as requested.

Email or Fax Resume to Elena Granofsky (Director of Human Resources) at  egranofsky@atriumhotel.com

18700 MacArthur Boulevard
Irvine, CA 92612-1478

Fax Number (949) 428-3817

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ATRIUM HOTEL

AT ORANGE COUNTY AIRPORT

We need someone with Customer Service Skills for Bellman/Valet.  Hotel experience preferred but not required.

 Duties & Responsibilities:

-Welcome guests as they enter the hotel, paying particular attention to VIP identifications, and repeat guests.

-Guide guests to the Front Desk.

-Place the guest’s luggage in a Front Desk area that is easily accessible to them while they are checking in.

 -Be prepared on a signal from Front Desk to come forward in preparation for showing the guest to his room (from this point the guest should be addressed by name).

 -Collects key card from the Front Desk, and shows the guest to the elevator, allowing the guest to enter first.

 -On arrival at the correct floor, allows the guest to leave the elevator first and directs him toward his room.

 -Point out the nearest fire escape route on the way to the room.

 -Explains to the guest how to use his key card and opens the door.

 -Places luggage on the corresponding rack in a way that the guest can easily access his/her personal belongings.  Offers guest to unpack his luggage.

 -Familiarizes the guest with the room by showing him/her the operation of the TV, radio, A/C, lights, curtains, and the shower/bath facilities.  Ensures that all functions are working and that the room is equipped with all supplies according to hotel standards.

 -Before leaving the room, places key with the corresponding room pass on the desk.  He/she should not expect to be tipped.

 -Undertakes the moving of luggage from one room to another in the event of a guest changing rooms.  He/she should not engage in packing unless expressly asked to do so by the guest, and then only in the presence of the guest.

 -Delivers messages, packages, or any other services requested by the guests or supervisors.

 -Transports guest to and from the Orange County Airport; transports corporate VIP guests to and from work/meetings.

 -Maintains lobby area clean and tidy.

 -Informs Front Desk Agent when leaving hotel for pick up or drop off and how long to return to the hotel.  Maintains professional level of radio communications between “Base” (hotel) and drivers at all times.

 -Complies with hotel’s health, hygiene, and dress code policies.

 LICENSES OR CERTIFICATES:
Valid and current driver’s license. (Clean Driving Record)
 Proof of Active Automobile Insurance
APPEARANCE:
Highly professional appearance.

All Hotel Professionals must maintain a neat, clean and well-groomed appearance.
Positive Attitude Required – FT positions only – Flexible availability including Holidays, Weekends are Required.

Employee Benefits Package

Medical , Dental and Vision

Paid holidays

Paid vacation

Please e-mail your resume directly to Elena Granofsky (Director of Human Resources) egranofsky@atriumhotel.com

EEO/AA/D/V Employer.

18700 MacArthur Boulevard
Irvine, CA 92612-1478

Fax Number (949) 428-3817

Job Title: Web Business Analyst

# of Openings: 1                                             Closing Date:  8/27/2010       

OVERVIEW:

This position is for someone with a strong interest in web analytics and site optimization.  The Web Business Analyst will define, execute and analyze web reporting to uncover the critical trends and insights that will maximize our e-commerce and online marketing efforts.  This position will contribute in a variety of ways:

• Develop reporting solutions for a team of global web business owners.
• Advance our understanding of the behavior of visitors and customer across multiple web sites.

The Web Business Analyst should have experience in online marketing (Email, SEO, SEM, etc.) and have an aptitude for numbers and modeling business scenarios.  Additionally, the ideal candidate will possess a good understanding of social networks (Facebook, Twitter, blogs, etc.).

BASIC FUNCTIONS:

Responsible for analyzing and reporting key performance indicators for multiple web properties.  The ability to interpret data from a variety of sources including our web analytic application, order processing system, customer database, email service provider, online survey application, and ad server into meaningful insight is crucial to the success of this position.  Additional responsibilities include:

• Coordinating site reporting deliverables.
• Analyzing and documenting the impact of online marketing tactics, site changes, events and other key drivers of web visitor behavior.
• Presenting web analytics to department management, business owners and web personnel.
• Staying apprised of industry trends and emerging web technology.
• Ensuing process adherence and data standards are maintained for accurate tracking.
• Assisting with setup and execution of A/B and multivariate web tests.
• Monitoring features and campaigns and working closely with members of the team to optimize web page real estate.
• Administering user and group account setup and maintenance.

QUALIFICATIONS REQUIRED:

• At least 3 years proven experience with online retailing and marketing.
• Strong understanding of industry trends in the online marketing industry.
• Experience with online marketing tactics such as including pay-per-click advertising and search engine optimization.
• Familiarity with web analytics tools such as Coremetrics, Omniture, WebTrends, and/or Google Analytics.
• Proficient with Microsoft Excel pivot tables.
• Strong intellectual curiosity combined with a knack for recognizing correlations, data trends and statistical irregularities.
• A motivated self-starter, process-oriented with high attention to detail.
• Ability to work in a fast-paced environment and flexibility to accommodate demanding project schedules.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to communicate effectively both orally and in writing.

PLUS FACTORS:

• Bachelor’s degree in business, economics, computer science, statistics or a scientific field requiring the ability to construct structured tests and analyze results.
• Experience with measuring and analyzing consumer behavior, especially in the retail or Internet marketing fields.
• Applicable experience using relational databases and SQL to summarize and extract large data sets from an assortment of data sources.  At ease using Access, MySQL or other database platforms.
• Experience using statistical software applications (SPSS, SAS, MiniTab).

Apply on line at:  http://www.oakley.com/careers by 8/27/2010 

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Employer Name: OAKLEY, INC

Job Title: Telephone Operator                      CA10912441 

# of Openings: 1                                             Closing Date:  8/30/2010       

BASIC FUNCTIONS:

• Direct incoming calls.  Determine nature of caller’s business and refer to appropriate department or individual.
• Move through calls quickly; all calls to be answered by third ring.
• Distribute daily company faxes within 24 hours of being received to appropriate department and/or person.
• Assist marketing with sorting Product Registration Cards.  May assist HR with thank you cards.
• May train new switchboard personnel.
• May need to handle multiple activities at the same time.
• Page employees as necessary.
• Perform light administrative duties, i.e. copying, stapling or binding training materials.

QUALIFICATIONS:

• Team player, able to share and communicate ideas and information with peers.
• Friendly, upbeat personality.

PLUS FACTORS:

• 1+ years of prior multi-line switchboard experience.
• Basic computer skills: Microsoft Word, Excel, Outlook and PowerPoint.

Apply on line at:  http://www.oakley.com/careers  by 8/30/2010  

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Office Manager/Executive Assistant

Full time position, Location: Costa Mesa, CA

Opportunity Snapshot

It’s all about your technical and organizational skills! If you’re an individual with an extraordinary knack for managing a fast-paced, busy office with a hard working, motivated staff , here’s your opportunity to showcase your expertise and find true job satisfaction within a company that fosters a true “work hard, play hard” culture…

Welcome to Working Wardrobes, a non-profit organization dedicated to providing a path for adults in crises to reenter the workforce—in style! We’re now seeking a high-tech and high-touch Office Manager/Exec Assistant who can provide the technical expertise needed to maintain our expanded computer system (in tandem with our IT consultant and an IT intern), the skills to handle the many demands of a busy office, the ability to juggle multiple projects that volunteers are assigned and never drop one, while making sure that all the supplies are available to run an efficient office and chain of stores. With a welcoming, friendly voice and razor-sharp attention to details, you’ll provide administrative support to an active CEO and handle the needs of her busy office.

The challenge? Keeping track of busy staffers, handling myriad details of a nonprofit that serves thousands of people and ensuring that your CEO is organized, has time to meet and greet donors, that all Board of Directors’ issues and communication opportunities are handled efficiently and elegantly and that new contacts are engaged in our work, forming valuable relationships. You will have a very full plate on a daily basis and the opportunity to engage staff, donors and volunteers on a journey that will allow them to discover their own best potential.

Your Rewards

With challenge comes opportunity, and you’ll find that our environment is ripe with a variety of tangible and emotional rewards including:

• Ability to make an impact—Each day offers many opportunities to showcase your creativity in handling office management details – ensuring a smooth operation in the office, in the wardrobing areas, in the donation center and in our shops.  You’ll work side by side with the CEO, learning all aspects of running a successful nonprofit organization.  At the same time, you will acquire knowledge about Working Wardrobes’ programs and services that have all the “bells and whistles” so you will understand what needs to be done, what services we need to add to the operations and what outreach to vendors will be valuable as well.

The work we do is exciting with an emotional component that truly changes lives and this role will go a long way in cultivating relations with donors and volunteers who will impact our growth and reputation in the marketplace for years to come.

• Challenge & variety – You will never be bored!  This is not a nine to five job; you’ll be required to work evening meetings and weekend events and each day will bring an exciting stream of unique challenges, allowing you to flex your mental agility as you evaluate how to best handle each call, every project, each volunteer and visitor.  There will be professional power point presentations to create for a Board meeting, mass mailings to organize, computer needs for staff and volunteers to be handled, supplies to be ordered and an inventory to be maintained – so we never run out of things!! -  and office volunteers to train.

• Career development — You’ll help shape your own role moving forward depending on your willingness to learn new functions and responsibilities
• The “best of two worlds” — We offer the stability of an established business, with over 20 ears of success, as well as a highly entrepreneurial, fun culture that rewards innovation and initiative.
• Empowerment – While we have a number of systems in place, you’ll enjoy considerable autonomy in figuring out the best new ways to meet the needs of the staff, donors and volunteers and the many people who call and find ways to connect them to our work. With outstanding critical thinking skills, you can whip the office into the shape that works for all.
• Clothing bonus – we’ll look to you to impart a polished “dress for success” image in all your professional interactions, and towards that end you’ll be able to select complimentary clothing each month!
• Excellent Compensation — in addition to a competitive salary in the $35 – 40,000 range, depending on experience, we offer a benefits package that includes a flat fee to offset  medical/dental coverage, a self-funded 403 B plan, access to Aflac coverage and more. 

Our Requirements

• A veteran in office management with at least five years of experience; work with a CEO is considered a plus
• Mature outlook and understanding of the need to be an active partner in the senior management team.
• Leadership skills to organize each day’s workload and rally the team along a shared vision.
• Outstanding communication skills and a warm manner.
• Proven organizational and multitasking skills.
• A team player approach and the ability to be effective in a fast paced environment.
• Warm, professional demeanor and positive, upbeat attitude.
• Computer literacy & proficiency in Microsoft Office Suite, Excel, PowerPoint and Outlook; curiosity about database management and willingness to learn new software and knowledge of computer networks, servers and DSL lines.
• Ability to work Board meetings, fundraising and client events during evenings/weekends.
• Familiarity with Raiser’s Edge or similar donor-management software is a plus.

More About Your Role

Reporting directly to the CEO, you will have projects that recur weekly/monthly and more new projects that pop up weekly; sometimes daily.  We did say the ability to juggle was important!  Along with 9 high-energy staff members and a dedicated corps of volunteers at our Costa Mesa office, you’ll be talking with multiple groups, such as our Board and Guild members, professionals groups to ensure their needs are met efficiently and the staff is aware of any projects that require their support.

There will be many tasks requested of you that will test your organizational skills, your ability to multi-task and your ability to remember the smallest of details.  Working Wardrobes staff often say “Love is in the details!” – it’s what makes our client and fund raising events look seamless to the volunteers and donors who join us.  The organization is poised for expansion and will look to you to train additional staff members who come on board as we continue to expand the number of people we serve.

Multi-tasking ability will be at the heart of this role, and although you’ll initially spend time learning about the organization and each staffer’s role, we’ll also expect you to see the big picture and continually expand your understanding of the needs the organization has and how donors and volunteers can meet those needs.

As you come on board, you’ll go through an extensive on-boarding process, and after a short “breaking in” period, we’ll expect you to accomplish the following goals quickly:

1. Develop an awareness of our Board/Guild members, existing donors and volunteer groups so their calls can be efficiently handled
2. Keep Board member information current, take minutes at monthly meetings and maintain a calendar of Board committee meetings
3. Anticipate the needs of a busy CEO who prefers to run an informal office where staff are acknowledged for their hard work
4. Be aware of what staff needs are and how you can help recruit volunteers, make connections and keep the organization top of mind for many new callers.
5. Become aware of Raiser’s Edge software, ensuring that the use of our database system handles all the queries needed to provide timely letters and information

In a nutshell, you will spend about 30% of your time on CEO/Board issues, 10% on donor relations and the remaining 60% on general administration, computer/network and other support needs, such as handling printing needs, ensuring that all jobs have operating manuals developed and building collaborative partnerships with many callers and visitors.  

Administrative

• Provide administrative support to our CEO and VP of Client Services
• Work closely with Director of Finance to ensure financial reports are distributed in a timely manner to Board members; organized for CEO’s use
• Handle the details of bulk supply ordering, organizing supplies and inventory
• Ensure that clear, complete information is available to many new and veteran callers
• Provide back up support for grants administration and oversee the ongoing donor correspondence needs 

Database Management

• Update financial graphs/charts for Board presentations
• Become a Raiser’s Edge guru and develop an ability to run queries for any staff needs
• Ensure donors are honored and recognized in a timely manner.

Keys to Success

Pivotal to your success in this role is your ability to showcase a high level of “emotional “ intelligence as you build collaborative partnerships with our staff, committees, Guild and Board members and volunteers who are extremely passionate about the Working Wardrobes’ mission and effectively harness this energy. You will demonstrate tact and diplomacy and spark others to perform at a high level as you “spread the magic” among diverse stakeholders and maintain good morale for our volunteers and donors. Other facets of success include:

• High-energy — you’ll be able to move 95 mph in a 55 mph world showcasing your ability to multi-task, remaining calm and cool as you juggle many details and being the voice of calm to all who are in the office.  You will provide a “can-do” attitude and thorough follow through.
• Creativity– you’ll utilize your creativity in coming up with new ways to “go the extra mile” in your contact with donors, volunteers and staff and continually “wow” people with the way you handle contact with them – an ability to recall names is a must!
• Flexibility — our fast pace and dynamic environment will require you to remain adaptable and effectively manage change
• Bedrock integrity — we are committed to sound non-profit practices; we’ll look to you to be “the voice behind the voice” for our busy CEO and conduct yourself with the highest professional standards as you demonstrate integrity and authenticity to our staff and stakeholder groups.

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

Please note:

We will be hosting a group interview for interested candidates and if you are selected to attend you will receive notice of the date/time of the interview. 

If you find this position of interest, please send a resume with your salary requirement to Kimberlee Winkle at kimberleew@workingwardrobes.org No calls please.

Who We Are

Working Wardrobes for a New Start is a nonprofit organization with a successful history of providing over 5,000 adults emerging from life crises with the tools to get back to work every year. We facilitate job readiness workshops year-round and host annual “Days of Self-Esteem,” which include motivational seminars, grooming services, wardrobe selection and career fairs that are provided to adults in 70+ shelters/programs throughout Orange County. Our new state-of-the-art Career Development Services feature client assessment tools, life and career skills workshops, a nationally certified Customer Service Training curriculum, employment opportunities with our corporate partners, internet access, resume development tools and more.

We are solidly an entrepreneurial nonprofit organization with 75% of our revenue generated by our business entities. Our corporate office in Costa Mesa boasts an office atmosphere that is business like, yet fun, with a focus on accomplishing an enormous amount of work each week.  Our organization’s values direct all of our programming efforts and include:

• Providing job readiness services in an atmosphere of dignity that enhances the lives of our clients.
• Achieving financial stability for our clients and our organization – with integrity.
• Celebrating the successes of our clients, collaborative partners, donors and volunteers.
• Partnering with corporations, educational programs, community agencies and civic partners. 
• Engaging the power of volunteerism.

To learn more, please visit www.workingwardrobes.org.

Position Description

Primary Duties

May perform any or all of the following based upon specific division or program assignment.

• Prepares a wide variety of routine correspondence, forms, reports and similar items using word processing, spreadsheet, and data entry software. Maintains and updates division or department personnel or other files as required by licensing and applicable state and federal laws.
• Copies, sorts, faxes, collates and retrieves documents.
• Acts as receptionist, greeting visitors and notifying staff of their arrival; assists staff with appointment scheduling; records call volume and produces reports
• Responds to telephone calls for supervisor in a timely, friendly manner and assist callers as able; checks and responds to e-mails.

Environment/Working Conditions

• Strives to be flexible and adapts to change.
• Responds resourcefully to new demands and challenges.
• Seeks opportunities to facilitate change and encourages others to do the same.
• Works effectively with and without distraction.
• Maintains a constructive and positive outlook.

Equipment Operation

The employee in this position may operate any/all of the following equipment and/or software:

• Telephone, cellular telephone/fax, computer, printer and related equipment, copy machine, personal automobile or public transportation
• Microsoft Office including Word, Excel, and other related software

Position Requirements

These specifications are general guidelines based upon the minimum, ordinarily considered essential, to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines.

To perform effectively in this position, the employee in this position is required to:

• Demonstrate a working knowledge of business English, spelling, punctuation, and general office practices and procedures.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Didi Hirsch division and Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to division or department activities.
• Demonstrate current knowledge of all job specific skills to include strong working knowledge of computer systems and software as they apply to program or department activity.
• Possess basic math skills sufficient to monitor program petty cash and related functions.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer for word processing, spreadsheets, database maintenance and other related software programs.
• Utilize analysis, experience, and judgment to make decisions within policies and procedures.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.

These requirements are typically met by a combination of education and experience that typically includes a high school diploma and three or more years of administrative/clerical experience preferably in a social service/mental health or nonprofit environment. The employee in this position must be able to perform this job safely, without endangering the health or safety of him/herself or others.

DIDI HIRSCH COMMUNITY MENTAL HEALTH CENTER

Summary

Responsible for:

• Coordinating and managing the assigned program, ensuring compliance with program standards, contracts, policies, procedures and guidelines.

• Collaborating with community organizations to establish a broad base of client support services.

Primary Duties

Program Leadership

• Develops realistic and measurable objectives for the program.

• Forms a highly effective team to accomplish the program’s short and long term goals.

• Interfaces with related community agencies, attends meetings as scheduled and/ or needed to include: Department of Social Services, local colleges, the Department of Mental Health and Health Insurance Portability and Accountability Act related issues.

Management Duties

• Assists the program director with managerial duties to include interviewing applicants for employment, assigning and reviewing progress of assignments, conducting performance appraisals, recommending salary increases, and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within the program.

• Identifies staff and intern training needs and ensures development and implementation of programs that address needs; participates in delivering training sessions to meet the needs of staff related to clinical/program needs.

• Guides staff and interns in the development of their work plans, their assigned duties, responsibilities, and scope of authority; consults with staff on problems relative to clients.

• Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required for the program, division, or Agency.

Program Quality, Compliance and Reporting

• Monitors and measures client progress against treatment plans and stated goals as it applies to outpatient mental health documentation.

• Reviews chart documentation and status reports prepared by therapists to ensure all legal, contractual, and revenue-generating reports meet or exceed required Agency and regulatory agencies’ standards.

• Ensures client documentation is accurate and submitted within the established timeframe, gathers and analyzes information and prepares routine reports including those used to assess performance.

Secondary Duties

Performs related duties as requested.

HIPAA Privacy Standards Compliance

(All items listed below are a condition of continued employment):

The employee in this position will:

• Not use or disclose protected health information about any member or other party in compliance with Didi Hirsch’s policies related to state or federal laws such as HIPPA.

• Use appropriate safeguards to protect the confidentiality of such information.

• Report to Didi Hirsch management any use or disclosure of protected health information not permitted by Didi Hirsch policies related to state or federal laws such as HIPAA.

• Participate in Didi Hirsch’s training or briefings on HIPAA information as scheduled.

• Consult with supervisor on any issues or questions about compliance under Didi Hirsch’s policies related to state or federal laws such as HIPAA.

Supervisory Responsibility

The employee in this position has direct supervisory responsibility for two to four employees.

Environment/Working Conditions

The employee in this position:

• Strives to be flexible and adapts to change.

• Responds resourcefully to new demands and challenges.

• Seeks opportunities to facilitate change and encourages others to do the same.

• Works effectively with and without distraction.

• Maintains a constructive and positive outlook.

• Travels to site locations and outside agencies as needed or requested.

Physical Activity

In the course of performing this work, the employee in this position:

• Will spend time sitting, standing, walking, reaching, speaking, and listening

• Must regularly lift and/or move up to 10 pounds, and may occasionally lift and/or move up to 25 pounds

• Is expected to travel periodically via personal vehicle or public transportation to attend outside professional meetings.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Equipment Operation

The employee in this position may operate any/all of the following equipment:

• Telephone, cellular telephone/fax

• Computer, printer and related equipment

• Copy machine

• Personal automobile or public transportation

Computer software may include any or all of the following:

• Microsoft Office including Word, Excel, Pegasus (email)

• Civer-Psych

Position Requirements

These specifications are general guidelines based upon the minimum, ordinarily considered essential, to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines.

To perform effectively in this position, the employee in this position is required to have:

• Bi-Lingual English/Spanish required

• Working knowledge of mental health services coordination and management.

• The ability to support the values and mission of Didi Hirsch as related to employment.

• Working knowledge of Agency policies and procedures, HIPAA, DMH, DHS, Department of Social Services, CalWORKs and other state, federal regulations relating to outpatient mental health services.

• Current knowledge to coordinate treatment planning and case management for assigned clients.

• The skill to present ideas, information, and viewpoints clearly, both verbally and in writing.

• Personal computer skills including word processing, spreadsheets, and other related software.

• Supervisory skills to manage a small group of professional staff.

• Ability to use analysis, experience, and judgment to make effective decisions.

• Commitment to team objectives and Didi Hirsch philosophies.

• Ability to adapt to changing needs by acquiring new skills and knowledge.

• Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.

These requirements are typically met by a combination of education and experience that includes active licensure as a LCSW, MFT, Psy.D., Ph.D. (licensed) and three plus years of experience working with individuals with a history of mental illness in a social service/mental health environment. Contingent upon program need, the licensure requirement may be waived in lieu of five or more years of related work experience.

The employee in this position must be able to perform this job safely, without endangering the health or safety of him/herself or others.

Acknowledgement

cc: Employee

      Employees file

      Supervisor