Receptionist I -HHF - (14003611)
St. Joseph Heritage Healthcare (SJHH) is one of California’s most respected medical groups. With over 2,000 employees and 25 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization’s mission, vision and values.
Job Summary: Handles all incoming calls by screening, transferring, and answering appropriately, timely, and efficiently. Takes accurate and appropriate messages, assists and greets patients/visitors in a friendly and courteous manner, check patients in and out, and distributes mail, faxes, etc. Assists the department with various duties as needed. Essential Functions: � Responsible for answering telephones efficiently and timely and using appropriate follow through in screening and transferring all calls. Accurately documents and distributes and or tasks messages accordingly. � Maintains knowledge of all providers� scheduling attributes, advice nurse guidelines, and proper transfer of calls. � Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. � Responsible for informing patients regarding St. Joseph Heritage Medical Group protocols. � Responsible for alerting supervisor of any scheduling errors/issues. Responsible for confirming patients� appointments, as needed. � Responsible for acknowledging, greeting, registering and arriving patients in IDX as they arrive for appointments. � Responsible for collecting payments from patients, maintaining money drawer, balancing monies and prepares deposit. Inputs patient payment data in the IDX system. Responsible for maintaining knowledge of providers, facility locations, facility personnel, etc. � Performs general clerical duties including faxing, copying, filing, distribution of memos and daily schedules etc. as needed. � Oversees the front area for cleanliness and safety, and continuous awareness of visitors. Alerts appropriate person as to supplies needed to conduct daily work. Minimum Position Qualifications: Education: High School Diploma or equivalent required. Licensure/Certification: None. Experience: Requires at least 6 months of previous customer relation�s experience. Computer Skills: Must have basic knowledge of computer within MS Windows environment.
: Staff Support – Chapman
2501 East Chapman Avenue
2501 East Chapman Avenue
Work Schedule: 8 Hour